General

• What products do you sell?
  We create thoughtfully handcrafted home fragrance pieces designed to bring warmth, stillness, and beauty into everyday moments. Our collection includes 100% soy candles poured into a 8.5oz glass jars, and carefully selected gifting touches like luxury gift wrapping and complimentary samples with qualifying orders.

• Are your products clean and cruelty-free?
  Every ingredient from our soy wax and cotton wicks to our fragrance oils is carefully selected with quality and safety in mind. Our products are cruelty-free and made without phthalates or unnecessary harsh chemicals.

• What wax do you use?
  Our candles are made with 100% soy wax for a cleaner, slower, and more even burn.

• Why choose SELAÉ?

  At SELAÉ, we believe a candle is more than fragrance, it helps create moments of pause. Every candle is hand-poured in small batches using clean ingredients and thoughtfully blended scents designed to make everyday routines feel a little more peaceful. From the product itself to the packaging, every detail is created with intention.

• How do I contact you?

  We'd love to hear from you! You can reach us through our Contact page or email us at hello@selae.ca. We'll do our best to respond within 1–2 business days.

Shipping & Orders

• How long does it take to process my order?

  Most orders are packed within 1–4 business days before shipping. During launches, holidays, or special promotions, processing times may be slightly longer. You'll receive a shipping confirmation with tracking once your order is on its way.

• When will my package actually leave?

  Orders are typically processed within 2–4 business days before they are shipped. Once your order has been packed and handed over to the carrier, you'll receive a shipping confirmation email with your tracking information. Please note that delivery estimates begin after your order has been processed, and shipping timelines start once the carrier has received your package.

• Where do you ship?
  We ship domestically across Canada and offer international shipping to select countries. For full shipping zones, prices, and timelines, please see our Shipping & Orders page. 

Gift Wrapping

• What does your Luxury Gift Wrap include?
  Our Luxury Gift Wrap includes a bespoke box, quality tissue paper, crinkle paper, ribbon, delicate baby’s breath, and card note all arranged and designed to feel elegant, thoughtful, and ready to gift, no extra wrapping required.

Surprise Sample

• Are complimentary samples included with my order?

Yes. Every candle order includes a complimentary surprise tea light from our fragrance collection. We carefully select a scent different from the candle(s) you've purchased, so you can discover more of the SELAÉ collection with every order.

Product Care & Safety

How should I burn my candle for the cleanest, safest burn?

Follow these steps for the best results:

1. Trim the wick to ¼ inch before every burn.

2. Burn the candle on a heat-resistant, level surface and away from drafts, fans, or air vents.

3. For the first burn, allow the candle to melt across the entire surface until it reaches the jar edge, this prevents “tunneling.”

4. Keep the candle burning no longer than 3–4 hours at a time, extinguish, let cool, trim wick, then relight.

5. Never leave a burning candle unattended and keep out of reach of children and pets.

• Can I reuse the jars?
  Yes! Once your candle has completely cooled and approximately ½ inch (1.3 cm) of wax remains, you can clean and repurpose the jar. Place it in the freezer for a few hours to help loosen any remaining wax, then gently remove it and wash the jar with warm, soapy water. Our jars are perfect for storing small treasures, displaying dried florals, organizing everyday essentials, or adding a beautiful touch to your home.

• Can I send a candle as a gift?

  Absolutely! Our candles make thoughtful gifts for birthdays, housewarmings, holidays, anniversaries, and everyday moments. You can also add our Luxury Gift Wrap at checkout, which includes elegant packaging and a personalized gift note, so your order arrives ready to gift.

Appearance

• How do I avoid tunneling?
  Tunneling happens when the candle doesn’t develop a full melt pool on the first burn. To avoid it: always allow the initial burn to form a full melt pool that reaches the jar’s edge. If tunneling has already started, please contact us, we're happy to help troubleshoot the best solution.

• Why does my candle look frosted?

  Soy wax naturally develops a frosted or crystal-like appearance over time. This is a natural characteristic of 100% soy wax and does not affect the quality, scent, or performance of your candle. In fact, frosting is often a sign that your candle is made with natural soy wax rather than paraffin.

• Why does the top of my candle look uneven after burning?

  An uneven or textured surface is completely normal with 100% soy wax. As the wax cools after each burn, it may develop slight variations in texture or appearance. This is a natural part of soy wax and does not affect how your candle performs.

• Why are there small imperfections on my candle?

  Because each SELAÉ candle is hand-poured in small batches, you may notice slight variations such as tiny air bubbles, wet spots, or subtle differences in the wax's appearance. These natural characteristics are common with 100% soy wax and make every candle uniquely handcrafted without affecting its quality or burn.

• Why does my candle flame seem too high?

  A flame that's too high usually means the wick needs to be trimmed. Before each burn, trim the wick to ¼ inch (6 mm) to help maintain a clean, even burn, reduce soot, and extend the life of your candle.

Burn Time (estimates)

• When to stop burning my candle?

  Stop burning your candle when approximately ½ inch (1.3 cm) of wax remains.

• How long will my candle burn?
  Burn time varies with wick care, room temperature, drafts, and how long you burn it each session. Typical estimated burn-time ranges for our 100% soy candles are:

  8.5 oz jar candle: approximately 51 – 68 hours.

  These are conservative guidelines, proper wick trimming and avoiding drafts will help you get the most hours from each candle.

Scent & Ingredients

• Are your candles hand-poured?

  Yes. Every SELAÉ candle is hand-poured in small batches to ensure quality and consistency.

• How strong are the scents? Will they fill a room?
  Our fragrances are thoughtfully blended for a balanced throw: noticeable but never overpowering. Small rooms will sense them quickly; larger spaces will benefit from multiple candles or a larger candle.

• Are your fragrances safe for people with sensitivities?
  We use clean fragrance blends and avoid phthalates and harsh chemicals, but fragrance reactions can be personal. If you or a household member has severe fragrance sensitivity, we recommend testing in a small space or reaching out for fragrance-free recommendations.

• What kind of wick do you use?

  We use HTP-93 flat braided cotton wicks, chosen specifically for their reliable performance with our 100% soy wax. When properly cared for, they help provide a steady flame and an even burn. Made with all natural unbleached materials.

• Why doesn't my candle smell very strong before it's lit?

  Candles have two types of fragrance: cold throw (the scent you notice before lighting) and hot throw (the fragrance released while the candle is burning). Our candles are carefully formulated to provide a balanced hot throw, so you'll experience their full fragrance once the wax begins to melt.

Orders, Returns & Custom Requests

• What’s your return or exchange policy?
  For details on returns and exchanges, please visit our Shipping & Orders page. Generally, because candles are a hygiene/consumable good, returns are accepted only for damaged or defective items; please contact us with photos and your order number so we can make it right.

• What happens if my candle arrives damaged?

  We carefully package every order to help ensure it arrives safely. If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 3 calendar days of delivery with your order number and clear photos of both the product and its packaging. We'll review your claim promptly and work with you to make it right.

• Do you accept custom or wholesale orders?
  Yes! We love collaborating on custom and wholesale opportunities. Please contact us via the wholesale/custom order form on our Contact page with your details and timeline or mail us at hello@selae.ca.

Still have a question?
If your question isn’t listed, please visit our Contact page or send us a message through the site. We reply as quickly as possible and are happy to help.